Terms of Service

PrepWorx LLC · Effective November 1, 2026

These Terms of Service ("Terms") are an agreement between PrepWorx LLC ("PrepWorx", "we", "us") and you, the business using our services ("you", "Client"). They cover our prep, storage and fulfillment services, the PrepWorx client portal (app.prepworx.io), the PrepWorx API and this website. By creating an account, sending us inventory or using any of our services, you agree to these Terms. If you are accepting for a company, you confirm you have the authority to bind it.

These Terms replace all earlier versions. If you have signed a separate written agreement with us, that agreement controls where it differs from these Terms. Some services may have their own terms, shown when you sign up for them; those terms control for that service.

1. Changes to these Terms

We may update these Terms. We'll give you at least 30 days' notice of a change by email, in the client portal or on this page. Changes take effect 30 days after notice. If you keep using our services after that, you accept the updated Terms. If you don't accept a change, you can close your account as described in section 17.

2. Your account

You must be at least 18 and using our services for a business.
Keep your login details and API keys private. You are responsible for everything done through your account, including by your staff and any software you connect with your API key. Tell us right away if you think your account or key has been misused.
We may access your account to help you, fix problems or keep our services secure.
The information you give us, in the portal or otherwise, must be accurate and kept up to date. We aren't responsible for delays, losses or costs caused by inaccurate information you provide.

3. Our services

Our services include receiving, inspecting, prepping, labeling, storing and shipping your inventory ("Goods"), creating marketplace shipments, and picking, packing and shipping orders to your customers, following the instructions you give us through the portal, the API or our team. We'll perform them with reasonable care and skill.

Turnaround times we publish are typical, not guaranteed, and can be longer during peak seasons or for special work such as kitting or bundling. We may change, add or remove services. We may move Goods between our Oregon warehouses to serve you efficiently.

4. Sending us inventory

Register every inbound shipment in the portal before it arrives, with accurate products and quantities. Shipments that arrive unregistered may be charged a $5–$25 handling fee depending on size.
Label boxes clearly so they can be matched to your account and shipment. If we have to count or identify Goods because a shipment wasn't labeled or registered correctly, we may charge $35 per hour for that time. Goods we can't identify as yours after reasonable effort may be disposed of.
What you send must be legal to store and ship, owned by you or lawfully in your possession, and safe to handle. We may refuse, return at your cost or dispose of hazardous, illegal, recalled, counterfeit or improperly packaged Goods, and items we don't accept (currently off-season meltables, used items and used books).
We count and inspect Goods as part of receiving, but we don't guarantee the quantity, condition or quality of what was delivered to us, and we aren't responsible for problems that existed before we received it.

5. Fees

Our current fees are on our Services & Pricing page and in the portal. Custom pricing agreed with you in writing replaces those rates for you.
We may change our fees. We'll tell you before a change to our standard fees takes effect.
Quotes and estimates are not binding. Final charges are based on the work actually done and the Goods actually received, including their real size and weight.
You also pay third-party costs we incur for you, such as shipping labels bought through PrepWorx, carrier adjustments and surcharges, and packaging materials.
Fees don't include taxes. You are responsible for any sales, use or similar taxes on our services and for your own tax obligations.
All amounts are in US dollars.

6. Monthly minimum

Accounts have a monthly minimum, currently $100 per month, charged at the start of each billing cycle. It is not an extra fee: it is applied as a credit toward that month's prep fees, and you only pay the difference if you spend more. Unused credit does not roll over. New accounts have no monthly minimum for their first 30 days. Standard prep fees apply from day one.

7. Billing and payment

Charges are added to your account balance as work is done and can be seen in the portal.
You authorize us to charge the payment method on file through our payment processor, Stripe, for your monthly minimum, your balance and any other amounts due. We invoice automatically when your balance reaches your account's billing threshold, and may invoice at other times, such as at month end or when your account closes.
Invoices are due when issued. Other payment methods may be accepted by arrangement with us.
If a payment fails, we may pause work on your account until it's resolved. You are responsible for chargebacks, reversals and related fees.

8. Storage and long-term inventory

Storage is free for the first 14 days. After that, storage fees apply at the rates on our Services & Pricing page. Goods held more than 270 days are treated as abandoned under section 10 unless we've agreed otherwise with you in writing.

9. Required removals

We may ask you to remove Goods that are unsellable, unsafe or otherwise unsuitable to keep. If you don't arrange removal within 30 days of our notice, we may dispose of them. Removal, return shipping and disposal fees are yours.

10. Unpaid and abandoned accounts

If any amount stays unpaid for more than 30 days, we may treat your account as abandoned. An account unpaid for more than 60 days is abandoned automatically. When an account or its Goods are abandoned, you give up ownership of the Goods and any account balance; we may sell, liquidate or dispose of them, and you have no right to the proceeds. You remain responsible for any amount still owed after that.

11. Shipping, carriers and claims

Marketplace-partnered shipping (for example, Amazon Partnered Carrier) is billed by the marketplace directly to your seller account. Claims for loss or damage on those shipments are yours to file with the marketplace.
Labels bought through PrepWorx are billed to you. If one of those shipments is lost or damaged, we'll file a claim with the carrier for Goods valued up to $100 and credit you what the carrier pays. Some services can't be claimed without added insurance. Our responsibility for a shipment is limited to $100.
You are responsible for the accuracy of shipping addresses and for any address-correction fees or cost differences caused by an incorrect or incomplete address.
For international shipments, customs, duties and taxes, and any return or abandonment fees charged by the carrier, are yours. We don't guarantee international delivery, and you are responsible for protecting yourself from international fraud.
Shipments returned to us by a carrier may be charged return fees. Re-sending them is a new shipment.
If we receive returns from your customers for you, we'll process them as you direct. We aren't responsible for refunds to your customers or for items damaged by your customer or in return transit.

12. Insurance and risk of loss

Your Goods are not insured by PrepWorx while in our care. You are responsible for insuring them, and we strongly recommend business property insurance. We are not liable for loss of or damage to your Goods unless it is caused by our gross negligence or willful misconduct, and then only up to the limits in section 13.

13. Limitation of liability

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES, MARKETPLACE ACCOUNT ACTIONS OR LOST DATA.
FOR LOSS OF, DAMAGE TO OR DESTRUCTION OF GOODS, INCLUDING SHORTAGES AND COUNT DIFFERENCES, OUR LIABILITY IS LIMITED TO $0.50 PER POUND OF THE AFFECTED GOODS, AND IN TOTAL TO THE LOWER OF 5% OF THE AFFECTED GOODS' VALUE OR ONE MONTH OF YOUR AVERAGE STORAGE FEES. THIS IS YOUR ONLY REMEDY FOR SUCH LOSS, UNLESS YOU PROVE WE CONVERTED THE GOODS TO OUR OWN USE.
IN ALL OTHER CASES, OUR TOTAL LIABILITY IS LIMITED TO THE FEES YOU PAID US IN THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $100 IF NO FEES APPLY.
Some places don't allow some of these limits. Where that's the case, our liability is limited to the fullest extent the law allows.

14. Marketplace connections and your data

When you connect a marketplace account (such as Amazon Seller Central or eBay), you authorize us to act on it as needed to provide the services you request, such as creating shipments, reading orders and sending tracking.
You remain responsible for your listings, your products and your compliance with each marketplace's rules. We aren't responsible for marketplace decisions, fees or account actions, including stranded inventory, placement fees or account health.
You own your data. You allow us to use it to provide and improve our services, for our internal records and reporting, and in combined, anonymized form. How we handle personal information is described in our Privacy Policy.
You can disconnect a marketplace at any time in the portal.

15. Using the portal and API

The portal, API and our software remain ours. You may use them only for your own business with PrepWorx.
Don't resell or share access, try to get around security or rate limits, reverse engineer our software, or use our services for anything unlawful.
The portal and API may sometimes be unavailable for maintenance or reasons outside our control. We may suspend access that puts our systems, other clients or your account at risk.
Unless you tell us otherwise by email, we may name your business as a client in our marketing.

16. Our warehouses

For safety and because Goods from many clients are stored together, you may not visit our warehouses or access your Goods there without our prior consent.

17. Ending service

You can close your account at any time once your balance is paid, by emailing us. Goods still with us must be removed or shipped at your cost, at our standard rates.
We may end service with 30 days' notice by email, or with 10 days' notice if you don't pay. We may suspend service immediately for illegal Goods, fraud or a serious breach of these Terms.
Amounts owed, and sections 5 through 13, 18 and 19, continue after your account closes.

18. Disclaimers and responsibility

EXCEPT AS STATED IN THESE TERMS, OUR SERVICES, PORTAL AND API ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We are not the importer of record or the merchant of record for your Goods, and we aren't responsible for the business decisions you make using our services.

You agree to defend and indemnify PrepWorx against claims, costs and reasonable legal fees arising from your Goods, your breach of these Terms, or your use of our services.

19. Disputes

These Terms are governed by the laws of the State of Oregon. Any dispute arising from these Terms or our services will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, in Salem, Oregon. Judgment on the award may be entered in any court with jurisdiction. The prevailing party is entitled to its reasonable costs and legal fees.

20. General

We aren't responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, carrier or marketplace outages, labor disputes or government action.
You may not transfer these Terms without our written consent. We may transfer them, for example as part of a sale of our business.
If part of these Terms can't be enforced, the rest still applies. If we don't enforce a right, we haven't waived it.
We may send notices to the email address on your account. Send notices to us at the email below.
Nothing in these Terms creates a partnership, joint venture or employment relationship.

Contact us

PrepWorx LLC
Email: [email protected]
Phone: (715) 817-2116